Official Policy
Refund & Satisfaction Policy
Transparency is a core sanctuary value. This page explains exactly what we commit to financially, what falls outside our guarantee, and how to request a refund.
Effective January 2026 · Last updated September 2026
What IS Guaranteed
Full money-back refund if Dr. Kamau cannot conduct your booked session. Full refund for cancellations made 24+ hours in advance.
What Is NOT Guaranteed
Specific spiritual, financial, romantic, or material outcomes. Results from talismans, rituals, cleansings, or any spiritual service.
Our Sole Financial Commitment
Dr. Kamau makes one clear financial commitment: if we are unable to conduct your booked and paid consultation session due to a practitioner emergency or scheduling failure on our side, you are entitled to a full refund of all fees paid — no questions asked — or priority rescheduling at your preference.
This is the only financial guarantee we offer. All other services are provided on a good-faith, spiritual best-effort basis.
No Guarantee on Spiritual Outcomes
Spiritual services, ancestral consultations, talismans, botanical preparations, and traditional ritual work are cultural and spiritual practices rooted in traditional African ancestral wisdom. They are offered strictly for personal spiritual guidance and cultural enrichment.
No specific material, financial, romantic, health, or other real-world outcome is promised, implied, or guaranteed by Dr. Kamau or any affiliated representative. Individual spiritual experiences differ greatly depending on personal faith, openness, adherence to ritual directives, and ancestral circumstances beyond our control.
Testimonials and case studies shared on this website represent individual personal experiences and are not typical, representative, or guaranteed for any other client.
Cancellation & Refund Timeline
| Scenario | Refund | Processing Time |
|---|---|---|
| Cancellation 24+ hours before scheduled session | Full refund via original payment channel | 5–10 business days |
| Cancellation within 24 hours of session | Refund minus 50% administration fee | 5–10 business days |
| No-show (client does not attend) | No refund | N/A |
| Session cancelled by Dr. Kamau (emergency) | Full refund OR free priority rescheduling | Immediate / 5 business days |
| Multi-day ritual — cancelled before consecration begins | Full refund of practitioner fees | 5–10 business days |
| Multi-day ritual — cancelled after consecration begins | Practitioner fees reviewed; material costs non-refundable | Case by case |
Material & Altar Preparation Costs
For complex multi-day rituals such as Ancestral Lineage Alignment, Curse Breaking, Land Cleansing, and Magic Ring Consecrations, physical offerings, rare botanical preparations, sacred altar items, and sanctuary sacrifices are sourced and prepared specifically for each individual seeker.
Once ritual materials have been procured and consecration has formally commenced, the material cost portion of your payment is non-refundable. Remaining practitioner session fees may be reviewed on a case-by-case basis. We will always communicate the refund-eligible portion clearly before commencing work.
Post-Ritual Follow-Up Support
If you experience unexpected energetic shifts, emotional turbulence, or uncertainty following a spiritual cleansing or ritual, Dr. Kamau provides complimentary follow-up guidance and energetic reinforcement within 30 days of ritual completion.
This is a courtesy support service offered in good faith and does not constitute a guarantee of any specific spiritual or material result.
How to Request a Refund
- 1Email doctorkamau100@gmail.com with subject: "Refund Request — [Your Reference Code]"
- 2Include your full name, session date, service booked, and payment reference or transaction ID.
- 3Describe the reason for the refund request briefly.
- 4We will acknowledge your request within 48 hours and process eligible refunds within 5–10 business days via your original payment channel.
Have a Refund Question?
Contact Dr. Kamau directly for any questions regarding refunds, cancellations, or billing concerns.
